Refund and Returns Policy

Last Updated: June 2026

Return & Refund Policy – Waynah Textiles

At Waynah Textiles, customer satisfaction is our priority. We strive to provide quality products and accurate product information. Please read our Return and Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Customers may request a return if:

  • The product received is damaged, defective, or incorrect.
  • The item delivered does not match the description provided on our website.
  • The return request is submitted within 7 days of receiving the order.
  • The product is unused, unworn, unwashed, and in its original condition with all tags and packaging intact.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized products.
  • Clearance, discounted, or promotional sale items.
  • Products that have been used, washed, altered, or damaged by the customer.
  • Items returned without original packaging or tags.
  • Products returned after the return period has expired.

3. Return Request Process

To initiate a return:

  1. Contact our customer support team within 7 days of receiving your order.
  2. Provide:
    • Order Number
    • Product Name
    • Reason for Return
    • Clear photos of the item (if damaged or incorrect)
  3. Our team will review your request and provide return instructions if approved.

Waynah Textiles reserves the right to reject return requests that do not meet the conditions outlined in this policy.

4. Refund Policy

Once the returned item has been received and inspected:

  • Approved refunds will be processed within 7–14 business days.
  • Refunds will be issued through the original payment method whenever possible.
  • Shipping fees, delivery charges, taxes, and customs duties are non-refundable unless the error was caused by Waynah Textiles.

5. Exchange Policy

We may offer an exchange instead of a refund when:

  • The wrong item was shipped.
  • The item received is defective.
  • The requested replacement product is available in stock.

If the requested replacement is unavailable, a refund may be offered at our discretion.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery.
  • Include photographs clearly showing the issue.
  • We will investigate and provide a suitable resolution, which may include replacement, exchange, store credit, or refund.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error made by Waynah Textiles.
  • We recommend using a trackable shipping service.
  • Waynah Textiles is not responsible for returned packages lost during transit.

8. Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been dispatched, cancellation may not be possible, and the customer must follow the standard return procedure.

9. Fraud Prevention

Waynah Textiles reserves the right to refuse returns, exchanges, or refunds in cases involving:

  • Suspected fraud.
  • Abuse of return privileges.
  • False claims regarding product condition or delivery.

10. Contact Information

For return, refund, or exchange requests, please contact:

Waynah Textiles General Trading
HAM Shopping Grounds, Block S, Shop S-360/351
School View, Kisenyi II
Central Division, Kampala, Uganda

Email: support@waynahtextiles.com
Website: https://waynahtextiles.com

Important Notice

By placing an order through Waynah Textiles, customers acknowledge and agree to the terms outlined in this Return & Refund Policy. Waynah Textiles reserves the right to update or modify this policy at any time without prior notice.ns.